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Welcome to Desiatta Company
RETURN & REFUND POLICY
* All the products have the same return/replacement period, i.e. 7 days.
There are certain scenarios where it is difficult for us to support returns
  • Return request is made outside the specified time frame
  • Product is damaged because of use or Product is not in the same condition as you received it (Not applicable for our private label products)
  • Any consumable item which has been used.
  • Products with tampered or missing serial numbers
  • Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories.
Both Single Grain and Ready Mix can be returned.
Yes. The free gift is included as part of the item order and needs to be returned along with the originally delivered product.
Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.
Please call us to cancel your return request or contact us on our facebook messenger and we will do the needful.
The consumer will bear the return charges.
In case the customer isn't available to take the delivery, one more attempt will be made to deliver (with no extra charges), and if the delivery is unsuccessful again, the order will be automatically canceled, and the 70% of the order amount will be refunded. 30% of the amount will be charged as under the order processing cost.
Refund type Credit return duration Mode of credit return
On time of delivery Within 7 working days from time of delivery For Prepaid orders: The amount will be credited to your same source of payment
Return after Delivery Within 7 working days after the product is picked from your location For prepaid orders: The amount will be credited to your same source of payment